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I had an amazing experience with My Runway! The service was professional, efficient, and exceeded my expectations. Carla was friendly, helpful, and made the entire process smooth and stress-free. it's clear that customer satisfaction is a top priority. I would highly recommend Runway to anyone looking for reliable service and a great overall experience. I will definitely be using them again in the future!

100% top class legit fashion e-commerce site with amazing pieces for a fraction of the price. Weekly new style drops and fashionable merchandise. The delivery is quick within less than 5 days and now they allow 1 free return so no issues on deciding which styles look good, unfortunately for my bank account I tend to keep them all. Also customer service is outstanding, for once your emails and concerns do not go answered. My Runway is top class and sits up there with the likes of the international businesses like Asos and Next.

I had a recent purchase with MyRunway in which two of my items were "not in the parcel". You will soon find out why I have written that in inverted commas. I contacted them via email and let them know about the two missing items to which I was assigned a very friendly, helpful, kind and professional customer support person named Carla. My emails were all responded to within the same day, at times even within the same hour. She handled my situation with such kindness and professionalism. Even after showing me warehouse footage that the items were packaged, she still didn't accuse me, the customer of lying instead she was still trying to assist me...check the room it was opened it, check through the other utem boxes, check that the packaging it came in wasnt tampered with etc...were some of her kind suggestions to me. Low and behold, the two items (2 small but expensive lipsticks wrapped in bubble wrap) was found under my bed. It clearly fell and rolled when the package was opened and was an oversight on my path. I just want to commend Myrunway and Carla for the exceptional service. This is what customer service should look like. Well done!!!

I’ve shopped here multiple times now, and they never cease to impress. It is rare to find a company that balances a massive product range with such competitive pricing, but they’ve nailed it! ​What really sets them apart, though, is the logistics. My orders always arrive incredibly fast, and I love the constant communication regarding my parcel’s status—I’m never left wondering where my package is. On the occasion I've had to return an item, the process was completely seamless and stress-free. Customer service is clearly a priority here; they are responsive, professional, and genuinely helpful. Highly recommended! Special mention to Melanie (customer support) - Fantastic service!!