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I’m very happy with my order! The clothes and shoes are beautiful, the quality is great, and everything looks just as expected. The ordering process was smooth, and I’m really pleased with my purchase. I would definitely recommend runway and look forward to ordering again. Thank you to Carla as well for the excellent service! ❤️

Outstanding Customer Experience with Leah from MyRunway I had to email customer support to notify them of a collection delay, and Leah responded promptly. She immediately escalated my query to the courier company and kept in touch with regular follow-ups to check if the parcel had been fetched. Even though the courier missed my scheduled return collection twice, Leah stayed on top of it until the parcel was safely picked up on Monday. She kept me updated every step of the way and made sure everything was resolved smoothly. I really appreciate her fantastic service and proactive communication!

I’ve had a really great experience with MyRunway. Their delivery is fast, and I really appreciate their communication. If there’s ever a delay, they let me know, and when a refund is due, it’s processed within the promised timeframe. Their prices are affordable, the quality of the items is great, and overall their service is reliable and trustworthy. Definitely a happy customer!

I would like to, once again, thank Leah at MyRunway for her outstanding assistance with returning and replacing my order. She went above and beyond to help me througout the process, keeping me informed and ensuring everything was handled smoothly. The refund was processed instantly and I could place my new order with the credit added to my wallet. Leah is friendly, professional, and genuinely committed to provide excellent service. Her brilliant customer service made the entire experience stress-free. Thank you, Leah, for your dedication and willingness to go the extra mile – it is greatly appreciated!

Had thee BEST experience ever! I've been wanting to buy from here for a while and for a first time experience, I'm definitely sticking with them! I needed a dress for a show I had and Melanie offered me so much assistance and care. She went above and beyond to make sure I got it on time. It honestly meant the world to me - after that I'm definitely becoming a frequent customer. So a special thank you once again to Melanie🎉🤗🪷